Article

Thread templates

Creating templates for threads that occur frequently is a huge time saver. What's more, you can add schedules to create tasks and notes from your templates automatically.

In this guide:

Creating templates for tasks or notes

Using a template

Applying a template

Signature templates are covered in a separate guide

 

Creating templates for tasks or notes

To create a thread template in Workiro head over to Settings > Templates and hit the new template (+) button. When prompted, choose to create a Task or Note.

Thread templates ()_12677255485980.png

 

Complete the template with repeatable content that will be used each time you create a thread from it. Don't worry, you can always tweak this when you use the template.

Thread title: Client: Identity Verification Request, Annual Review, Strategy Report etc

Participants: The thread creator will always be added. You can include specific connections here too.

Documents: Upload any supplementary documents

Comments: Can be usefully used to add any extra details

- Relates to: 'Categorise' or 'file' your thread by relating it to connections, tags, or projects

Thread templates ()_6648107619217.png

Next name your template and choose whether or not to share it with your team so they can use it.

Thread templates ()_360019967257.png

Having saved your template, it will be available in the list.

 

You can use, rename, edit or delete a template via the menu available on hover.

Thread templates ()_360019967517.png

*Deleted templates cannot be recovered.*

 

Using a template

From the templates list:

You can create a new thread directly from a template listed by selecting either the use icon Thread templates ()_6648276805393.png OR via the menu.

Thread templates ()_360019967457.png

When creating a thread:

You can also choose from your private or team templates when creating threads using the main 'Create' button.

Thread templates ()_6648356488977.png

Your available templates are listed with the pre-populated fields highlighted. Simply click on the template to start creating the thread.

Thread templates ()_360020071758.png

 

Applying a template

This option allows you to merge parts of your template with a partially created thread. This is useful, for example, when you have a document already attached via an integration. Start by creating a thread, then from the drop-down menu on the thread creation screen choose to 'Apply template...' 

Thread templates ()_12677255490716.png

When you apply a template to the thread the fields are merged, retained or overwritten as follows

 Thread  Apply template...
 Type  Overwritten by template
 Title  Existing value is retained, or if empty, overwritten by template
 Participants  Merged
 Comments  Existing value is retained, or if empty, overwritten by template
 Documents  Merged
 Relates to...  Merged
 Team visibility  Overwritten by template

 

You can now create repeated tasks more easily and efficiently!

Learn more about templates in the following guides

Create schedules for templates

Signature templates

Powered by Zendesk