In this guide

Desktop App

• Reload or Clear your cache
• Getting to your log file
• Getting to your log settings file
• Editing your log settings file

iOS App

• Remove Workiro Cookies

Issues logging in

Desktop App

If you're experiencing an issue with the Workiro desktop app (extremely rare of course), our support team may ask you to reload the app, clear your cache, send your log file, or change your log settings in order to help diagnose or fix the issue.

Reload or Clear your cache

To to reload the app, or clear your cache, use the following keyboard shortcuts:

Microsoft Windows

Reload: Ctrl + R

Clear Cache: Ctrl + Shift + R

These options are also available from the app menu (first press Alt to expose the menu).

Apple MacOS

Reload: Cmd ⌘ + R

Clear Cache: Cmd ⌘ + Shift + R

Getting to your log files

Your Workiro desktop app log files, called log.log, main.log and renderer.log (we're good at naming things), can be found in the following locations:

Microsoft Windows

Using Windows Explorer, navigate to:

%USERPROFILE%\AppData\Roaming\Workiro\  to access log.log

%USERPROFILE%\AppData\Roaming\Workiro\logs to access main.log and renderer.log

Apple MacOS

Using Finder, navigate to: ~/Library/Logs/Workiro/

Getting to your log settings file

The default log setting might need to be bumped up for us to get more information about what's going on on your device.

We've got loads of log settings (or levels), but we'd normally ask you to change your log level to debug.

Your log settings file, called loggingLevel.json, can be found in the following locations:

Microsoft Windows

Using Windows Explorer, navigate to: %USERPROFILE%\AppData\Roaming\Workiro\ 

Apple MacOS

Using Finder, first ensure hidden files are shown (the quickest way to display and hide hidden files is by using the Command + Shift + . (or the period) key combination).

then navigate to: 

~/Library/Application Support/workiro/

Editing your log settings file

Once you've found your loggingLevel.json file in the location specified above, open it up for editing in the text editor of your choice (e.g. Notepad on Windows and TextEdit on MacOS).

It's a simple file containing something like this:

{
    "level": "info"
}

{
    "level": "debug"
}

iOS App

Navigate to Settings

Scroll down and Tap on 'Advanced'

Tap on 'Website Data'

• Search for getbusy and swipe left to delete the entry for getbusy.com
• Search for workiro and swipe left to delete the entry for workiro.com
• Note that whilst the entries may show '0 bytes' they should still be deleted

Search for and delete getbusy.com

Search for and delete workiro.com

Install the Workiro App

Issues logging in

If you are experiencing an unexpected error, similar to that shown below, then start by checking if your browser or a third party content blocker is blocking cookies.

• Checking cookie settings in Safari (iOS / iPad)
• Checking cookie settings in Safari (Mac)
• Checking cookie settings in Chrome
• Checking cookie settings in Firefox
• Checking cookie settings in Edge