If a colleague has sent you a task in Wórkiro but you haven't received an email notification about it, this article explains why - and how to find the notification you're looking for.
Why you might not receive an email notification
Not receiving an email notification for a task in Wórkiro is usually expected behaviour rather than a fault. Wórkiro sends notifications through whichever channel you're most likely to see first, and email is only one of those channels.
If you have the Wórkiro app installed on Mac, PC, Android, or iOS - notifications for new tasks are sent to that app instead of your email address.
Not receiving an email notification for a task in Wórkiro is usually expected behaviour rather than a fault. Wórkiro sends notifications through whichever channel you're most likely to see first, and email is only one of those channels.
If you have the Wórkiro app installed on Mac, PC, Android, or iOS - notifications for new tasks are sent to that app instead of your email address.
This is by design: it avoids duplicate notifications landing in two places at once, and keeps your inbox from being cluttered with alerts you can act on more quickly from the app itself.
Where to find the notification instead
To check for the task notification you expected by email, look in the following places:
To check for the task notification you expected by email, look in the following places:
- Open the Wórkiro desktop or mobile app and check for a notification badge or alert.
- Go to Catch-up within Wórkiro. This is where new tasks, comments, and items needing your attention are surfaced.
- Check Assigned to Me if the task has been assigned directly to you - new tasks appear here automatically.
If you'd prefer to receive email notifications
If you'd rather receive notifications by email even when the app is installed, this isn't something that can currently be changed - while the app is installed, notifications are directed there instead of email. If this is important for your workflow, we'd encourage you to send this through as feedback so it can be considered for a future update.
If you'd rather receive notifications by email even when the app is installed, this isn't something that can currently be changed - while the app is installed, notifications are directed there instead of email. If this is important for your workflow, we'd encourage you to send this through as feedback so it can be considered for a future update.
Key Points
- This is expected behaviour, not a bug - whenever the Wórkiro app is installed on any device.
- Notifications aren't lost; they're simply delivered to the app rather than your inbox.
- Check Catch-up or Assigned to Me in the app to find the task.
- Uninstalling the app from all devices would restore email notifications, but this isn't recommended as it also removes access to other app features.