When you add a client to a thread in Wórkiro, they'll receive an email notification containing a link to view it, even though they don't have a Wórkiro account. This article explains what these notifications contain, who sends them, and what to do if your client can't find the original email or link to their thread.
What the Notification Contains
When a client is added to a thread, they receive an email with a link to the Private Thread View (PTV), a restricted view that only shows them the specific thread they've been added to. Clicking the link is how they access and respond to the thread, they don't need a Wórkiro account to do this.
Who the Notification is Sent From
These notifications are sent from notifications@workiro.com. If your client says they haven't received anything, ask them to check their spam or junk folder for emails from this address.
If Your Client Can't Find or has Deleted the Email or Link
If your client has deleted the notification email and can no longer access the thread, simply add a comment to the thread. This automatically sends your client a new notification with a fresh link, giving them access to the thread again.